Privacy Policy

Changing Expectations IT Services LLC ("Changing Expectations," "we," "us," or "our") provides AI contact center advisory services to organizations in regulated industries. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit changingexpectations.ai (the "Site"), contact us, or engage us for advisory services.

By using the Site or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Site or provide us with information.

We collect the following categories of information:

• Information you provide. Name, business email, phone number, company, role, and the content of any messages you submit through our contact form, ROI calculator, assessment requests, or email correspondence.
• Engagement information. Documents, requirements, KPIs, and other business information you share with us during an advisory engagement, governed by the applicable engagement agreement or NDA.
• Automatically collected information.Device type, browser, referring URL, pages viewed, and approximate location derived from IP address, collected through standard server logs and privacy-conscious analytics.
• Cookies and similar technologies. Strictly necessary cookies to operate the Site and, where applicable, analytics cookies to understand aggregate usage.

We do not intentionally collect sensitive personal information or information from children under 13 through the Site.

We use the information we collect to:

• Respond to inquiries and provide requested materials, assessments, and proposals.
• Deliver, manage, and improve our advisory services under an engagement.
• Send transactional communications and, with your consent, occasional insights or updates.
• Operate, secure, and improve the Site and our internal systems.
• Comply with legal, regulatory, and contractual obligations.

We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

We share information only as needed to operate our business:

• Service providers. Vetted vendors that host our Site, deliver email, store form submissions, and support our operations, bound by confidentiality and data-protection terms.
• Engagement participants. Individuals inside your organization or authorized third parties involved in a shared advisory engagement.
• Legal and safety. When required by law, regulation, legal process, or to protect the rights, property, or safety of Changing Expectations, our clients, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to reasonable confidentiality protections.

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. Measures include encryption in transit, access controls, least-privilege permissions, logging, and vendor due diligence.

No method of transmission or storage is completely secure. If we become aware of a security incident affecting your information, we will respond in accordance with applicable law and our contractual commitments.

We retain information for as long as needed to fulfill the purposes described in this policy, meet legal, tax, and accounting requirements, and enforce our agreements. Engagement data is retained per the terms of the applicable engagement agreement or DPA and then deleted or returned on request.

Depending on where you live, you may have rights to access, correct, delete, or receive a portable copy of your personal information, and to object to or restrict certain processing. You may also opt out of marketing communications at any time by using the unsubscribe link or by contacting us.

To exercise a privacy right, contact us using the details in the "Contact" section below. We will verify your request and respond within the timeframe required by applicable law.

The Site may link to third-party websites, tools, or resources (for example, partner sites, scheduling tools, or content referenced in our Insights). We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing information.

We are based in the United States, and information we collect is processed in the United States and other locations where our service providers operate. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in jurisdictions with different data-protection laws than your own.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and bottom of this page. Material changes will be communicated through the Site or, where appropriate, directly to affected individuals.

For questions about this policy or to exercise a privacy right, contact:

Changing Expectations IT Services LLC
Attn: Privacy
Email: info@changingexpectations.ai
Phone: 512-496-6824

You can also reach us through our contact page.