Partners for your AI CX journey
Vendor-neutral platform and delivery partners for regulated contact centers.
We assess needs, compare suppliers, procure right-fit platforms, and drive adoption across voice, digital, and agentic AI channels — with partners that meet the compliance bar.
Strategic Managed Partner
The operational backbone that helps us assess, deploy, and continuously operate AI-powered contact center services for regulated clients.
Contact Center, AI & Digital Platforms
Voice, digital, and agentic AI platforms we evaluate side-by-side and procure based on your requirements — not sales quotas.
Enterprise cloud contact center with deep AI and journey orchestration across voice and digital channels.
How we use it: Compared and deployed for large regulated contact centers needing advanced routing, WFO, and agentic AI workflows.
Unified customer experience platform with WFM, QM, analytics, and digital-first routing.
How we use it: Selected when workforce optimization, quality management, and cross-channel analytics are the priority.
Cloud contact center with strong outbound, digital, and AI-assisted agent capabilities.
How we use it: Used for outbound-heavy and blended operations that need fast time-to-value and integrated AI.
Enterprise cloud contact center integrated with Cisco Webex unified communications, collaboration, and security.
How we use it: Selected for organizations with Cisco infrastructure, global voice requirements, and strict security or public-sector needs.
Cloud-native contact center and composable experience platform with integrated unified communications and workforce engagement.
How we use it: A fit for enterprises migrating from Avaya on-premise to cloud while preserving existing investments, workflows, and compliance posture.
Pay-as-you-go cloud contact center built on AWS with voice and chat channels.
How we use it: Used when AWS is the strategic cloud, elastic scaling matters, and agentic AI services are part of the roadmap.
Modern CCaaS with vertical-specific offerings and AI experience for regulated industries.
How we use it: Aligned to healthcare, financial services, and retail deployments requiring rapid configuration.
Cloud contact center and unified communications for small-to-midsize and distributed teams.
How we use it: A right-fit option when clients need an integrated CCaaS + UCaaS stack with fast deployment and straightforward administration.
AI-native unified communications and contact center platform with built-in transcription, coaching, and analytics.
How we use it: A strong fit for organizations that want UCaaS and CCaaS on one AI-powered platform across nearly every vertical and size.
AI-first unified communications and cloud contact center with strong SMB-to-enterprise reach and broad app ecosystem.
How we use it: Used when organizations want one UCaaS + CCaaS stack with straightforward administration, messaging, and video alongside voice.
Video-native cloud contact center integrated with UCaaS for voice, video, and digital.
How we use it: Selected when video interactions, UC integration, and digital channels are core requirements.
Enterprise AI, CRM, and productivity platform with agentic Copilot experiences.
How we use it: Grounded agent assist, case management, and CRM-native workflows for Microsoft-standard organizations.
Contact Center AI: virtual agents, agent assist, and insights for voice and chat.
How we use it: Powers voice and digital self-service with enterprise-grade language models and conversational analytics.
Frontier language models for agentic AI, reasoning, and knowledge grounding.
How we use it: Reasoning engines behind task-completing agents and advanced agent-assist workflows with guardrails.
Real-time accent neutralization and live language translation for contact center agents.
How we use it: Dramatically improves CSAT for BPOs and outsourced call centers by making every agent easier to understand across languages and accents.
Enterprise conversational AI platform for virtual assistants, agent assist, and conversational IVR across voice and digital channels.
How we use it: Build and deploy secure, scalable AI assistants that integrate with CCaaS and CRM stacks for regulated industries.
Real-time AI coaching, agent assistance, and conversation intelligence for contact center teams.
How we use it: Improves agent performance, conversion, and CSAT through live guidance, automated coaching, and post-call analytics.
Workforce optimization, quality, compliance, and customer engagement analytics platform.
How we use it: Chosen when workforce management, quality monitoring, compliance recording, and voice-of-customer analytics are central to the program.
Programmable voice, SMS, messaging, and email infrastructure for digital engagement.
How we use it: SIP, number provisioning, and multi-channel orchestration across voice and digital touchpoints.
Case management and service platform integrated with CCaaS and digital channels.
How we use it: System-of-record integrations, agent desktop unification, and service analytics for CRM-centric organizations.
Enterprise workflow platform for customer service management, case resolution, and IT service operations.
How we use it: Unifies case, incident, and request workflows across customer service and IT for large regulated enterprises.
FedRAMP-authorized cloud with GovCloud regions and AI/ML services.
How we use it: Hosting environment for regulated and federal workloads, plus the cloud backbone for AI-powered contact center workloads.
Compliance, Security & Adoption Partners
Auditors, systems integrators, and enablement specialists who help us procure, secure, and adopt platforms in regulated environments.
Independent assessors for HIPAA and HITRUST CSF validation.
How we use it: Third-party validation of healthcare deployments, BAAs, and regulated AI customer experience rollouts.
Accredited FedRAMP and StateRAMP third-party assessment organizations.
How we use it: Support for ATO preparation and continuous monitoring on federal and state contact center procurements.
Vetted SI firms in North America and EMEA.
How we use it: Local delivery capacity for platform cutover, system integration, hypercare, and adoption across voice and digital channels.
Specialized adoption, coaching, and instructional design partners.
How we use it: Agent, supervisor, and admin enablement at scale — so new platforms actually get used.
Industry Partners
Associations and sector organizations that inform how we assess needs and compare suppliers for public-sector, healthcare, education, and utility clients.
National Association of State Chief Information Officers.
How we use it: Alignment with state CIO priorities and procurement practices.
Healthcare Information and Management Systems Society.
How we use it: Peer network for healthcare CIO/CTO and digital-health leaders.
Higher-education IT and digital-transformation community.
How we use it: Engagement with university CIOs on student contact modernization.
American Water Works Association.
How we use it: Sector alignment for water utility customer contact modernization.
Edison Electric Institute — investor-owned electric companies.
How we use it: Sector alignment for utility contact center and outage communications.
AI in K-12 initiative advancing AI literacy in schools.
How we use it: Our CEO is an active member; informs education-sector engagements.
Advisory-led. Vendor-neutral. Regulated by experience.
We help clients assess needs, compare suppliers, procure right-fit platforms, and drive adoption. Partners work with us because our recommendations are tied to client outcomes — not sales quotas.
- Advisory-led, vendor-neutral evaluation — we compare suppliers against your KPIs
- Procurement support for CCaaS, AI, CRM, and compliance platforms in one program
- Regulated-industry expertise: FedRAMP, HIPAA, FERPA, NERC CIP, GLBA, StateRAMP
- Adoption across voice, digital, and agentic AI channels with change management
Partnership opportunities
Join a partner ecosystem built to modernize AI customer experience for regulated organizations — from first assessment through adoption.
CCaaS, AI, digital, and compliance platforms we evaluate, compare, and co-deploy for regulated clients.
Channel agreements that simplify procurement and keep advisory independent of any single vendor.
ISVs and integrators connecting voice, digital, CRM, EHR, ITSM, and agentic AI systems.
Advisors, consultancies, and MSPs that refer regulated buyers seeking AI customer experience modernization.
Send a brief note describing your organization, sector focus, and the partnership type you are exploring.
Let's build something together.
Whether you're a platform, integrator, or referral partner — we'd like to hear where our capabilities line up.