Changing Expectations AI / IT Services
All three free · Self-service · Review call included

Find Your Best AI Opportunities

The AI Opportunity Assessment is the easiest entry point for leaders who know AI could help but are not sure where to start. Choose the self-service assessment closest to your needs and establish a practical, vendor-neutral baseline before selecting technology.

Voice option on every assessment

Prefer to talk instead of type?

All three assessments can be completed out loud. Where the voice option starts:

  • Technology Optimization Review — the “Talk through your review” option sits above the form, before the first question, so you can start talking right away and switch to typing at any point without losing your answers.
  • AI Opportunity & Readiness Assessment — the first screen tells you that from the next screen Ava will ask the questions out loud and fill in the answers for you.
  • AI, Contact Center & Communications Assessment — every step has an optional “Talk it through” button, starting with the first step.

In each case the assistant only drafts answers: you confirm each one on screen, and nothing is submitted without your approval.

Try the voice review
FreeStart here

AI Opportunity & Readiness Assessment

Start here. A plain-language assessment for growing, regulated, and mission-driven organizations that identifies where AI could create the most measurable value and what has to be in place before scaling.

We start with your business, not a product. Before any tool is selected, the assessment looks at the foundation that makes AI work — strategy, data readiness, custom development, automation, integration, governance, security, and the expertise to make an AI idea actually work.

The governance questions are grounded in the EU's seven Trustworthy AI requirements, and we measure the gap between what you recognize as important and what's actually in place.

Best for:
Any organization deciding where AI should start — growing businesses, regulated and mission-critical organizations, and nonprofits
Time:
About 5–7 minutes

What it covers

  • AI opportunity discovery across customer, operational, and administrative work
  • Workflow automation, document-heavy processes, and reporting
  • AI agents and where human oversight is required
  • Customer experience and contact center modernization
  • Talent, leadership alignment, budget, and timing
  • Data readiness, automation, and system integration
  • AI governance mapped to the EU's seven Trustworthy AI requirements

A personal advisor review call. After you submit, an AI Transformation Advisor reviews your responses and walks you through your prioritized AI opportunities, your readiness gaps, and a recommended next step — with no obligation.

Begin the AI Opportunity & Readiness Assessment
FreeSpecialized deep dive

AI, Contact Center & Communications Assessment

A KPI-first, compliance-aware baseline of your contact center and communications stack — before you shortlist a single vendor.

Best for:
Government, healthcare, education, utilities, and financial services teams modernizing CCaaS, UCaaS, or CX
Time:
About 12 minutes

What it covers

  • Current KPIs: AHT, wait time, first-contact resolution, deflection
  • Channel coverage and self-service maturity
  • Platform architecture: CCaaS, UCaaS, CPaaS, CRM integration
  • AI capability fit — agent assist, virtual agents, agentic workflows
  • Compliance requirements: FedRAMP, HIPAA, FERPA, NERC CIP, PCI-DSS, GLBA

What you get: A scorecard with your baseline KPIs, capability gaps, and the vendor criteria that actually matter for your requirements.

Begin the AI, Contact Center & Communications Assessment
FreeTechnology & spend

Technology Optimization Review

A guided review of your technology spend — Microsoft and cloud licensing, telecom and analog lines, connectivity and network equipment, security coverage, support contracts, and upcoming renewals — showing where your spend can work harder, in your own numbers.

Best for:
Organizations reviewing IT, telecom, and cloud spend — Microsoft 365, carrier services, analog lines, support contracts, and security coverage
Time:
About 5–7 minutes

What it covers

  • Microsoft 365 and cloud licensing
  • Telecom, carrier services, and analog (POTS) lines
  • Internet connectivity and network equipment management
  • Connected workforce devices and support
  • Cybersecurity and resilience coverage gaps
  • Smart infrastructure and energy
  • Upcoming renewals, contracts, and projects

What you get: On-screen results with an estimated range of annual addressable spend, your top three moves ranked by dollars, and a one-page results summary — then book the free working session with an advisor to go straight to the findings with the most dollars at stake.

Begin the Technology Optimization Review

Assessment FAQs

What assessments does Changing Expectations offer?

Three, all free. Start with the AI Opportunity & Readiness Assessment — it covers every organization type in 5–7 minutes. The Technology Optimization Review focuses on your technology spend — Microsoft and cloud licensing, telecom and analog lines, connectivity, security, and support — and shows where your spend can work harder, with dollar estimates. The specialized AI, Contact Center & Communications Assessment goes deeper on CCaaS, UCaaS, and CX modernization.

Are the assessments free?

Yes — all three are free and self-service to complete: the AI Opportunity & Readiness Assessment, the AI, Contact Center & Communications Assessment, and the Technology Optimization Review. None asks for a credit card or payment. After you submit, your responses are reviewed by an AI Transformation Advisor and you receive a personal review call to walk through your prioritized opportunities, readiness gaps, and recommended next step — with no obligation.

Which assessment should I take?

It depends on the decision in front of you. For AI adoption, take the AI Opportunity & Readiness Assessment first — it works for growing, regulated, and mission-driven organizations. If your priority is technology spend — licensing, carrier services, analog lines, renewals, support contracts, and security coverage — take the Technology Optimization Review. Add the contact center assessment only if CCaaS, UCaaS, or CX modernization is already a named priority.

What happens after I complete an assessment?

After you submit the AI Opportunity & Readiness Assessment, an advisor reviews your responses. You then get a personal review call covering your prioritized AI opportunities, readiness gaps, and a right-sized next step. You can book your review time right after the assessment, or reply to the confirmation email with a couple of times that work. If you want to go further, we translate the findings into a KPI baseline, a vendor-neutral shortlist, and a phased roadmap — with all commercial arrangements disclosed up front.

Can I complete an assessment by voice instead of typing?

Yes — all three. On the Technology Optimization Review, the “Talk through your review” option appears above the form, before the first question, so you can start by voice from the very first section and switch to typing at any point without losing your answers. The AI Opportunity & Readiness Assessment tells you on its first screen that from the next screen Ava can ask the questions out loud and fill in your answers. The AI, Contact Center & Communications Assessment has an optional “Talk it through” button on every step, starting with the first. In each case the assistant only drafts answers: you confirm each one on screen, and nothing is submitted without your approval.

How engagements progress

Your path from question to measurable results

  1. 01

    Free AI Opportunity Assessment

    A 5 to 7 minute self-assessment with a preliminary opportunity summary.

  2. 02

    Strategy Consultation

    A free 30-minute call to review your results and priorities.

  3. 03

    Transformation Blueprint

    Proposed

    Proposed fixed-price engagement ($1,500 introductory) with a 90-day roadmap.

  4. 04

    Implementation Advisory

    Vendor-neutral selection and oversight while the work is delivered.

  5. 05

    Managed AI Operations

    Ongoing governance, performance reviews, and optimization.

Get Your Free AI Opportunity Assessment Schedule a Technology Strategy ConsultationAbout the proposed Blueprint

Prefer to talk it through first?

We are an OpenAI Select Partner and a vendor-neutral advisory firm. Every commercial arrangement with a technology partner is disclosed up front and never drives a recommendation — a fee-only engagement is always available.

Schedule a consultation See how engagements work