CE
Free · Self-service · No sales call required

Start with an assessment, not a vendor demo

Most AI transformations are sold, not designed. Both assessments below give you a scored, vendor-neutral baseline in about ten minutes — so any investment you make is anchored to KPIs you already report on.

AI & Technology Readiness Assessment for Regulated SMBs

A readiness benchmark for smaller regulated organizations weighing where AI can safely start — across technology, process, data, security, and staff adoption.

Best for:
Regulated SMBs, nonprofits, clinics, credit unions, local agencies, and professional firms under 500 staff
Time:
About 10 minutes

What it covers

  • Technology and cloud foundation maturity
  • Data quality, access, and governance readiness
  • Security posture and compliance exposure
  • Process automation and Copilot/OpenAI workflow candidates
  • Staff adoption, training, and change-management readiness

What you get: A scored readiness profile with prioritized next steps and the risks to close before any AI pilot.

Begin the AI & Technology Readiness Assessment

AI, Contact Center & Communications Assessment | Changing Expectations

A KPI-first, compliance-aware baseline of your contact center and communications stack — before you shortlist a single vendor.

Best for:
Government, healthcare, education, utilities, and financial services teams modernizing CCaaS, UCaaS, or CX
Time:
About 12 minutes

What it covers

  • Current KPIs: AHT, wait time, first-contact resolution, deflection
  • Channel coverage and self-service maturity
  • Platform architecture: CCaaS, UCaaS, CPaaS, CRM integration
  • AI capability fit — agent assist, virtual agents, agentic workflows
  • Compliance requirements: FedRAMP, HIPAA, FERPA, NERC CIP, PCI-DSS, GLBA

What you get: A scorecard with your baseline KPIs, capability gaps, and the vendor criteria that actually matter for your requirements.

Begin the AI, Contact Center & Communications Assessment

Assessment FAQs

What assessments does Changing Expectations offer?

Two free self-service assessments: the AI & Technology Readiness Assessment for Regulated SMBs, and the AI, Contact Center & Communications Assessment. The first benchmarks organization-wide AI readiness; the second baselines contact center and communications KPIs before vendor selection.

Are the assessments free?

Yes. Both assessments are free, self-service, and take roughly 10–12 minutes. You receive your results immediately; a review call with our team is optional.

Which assessment should I take?

Take the contact center assessment if your priority is CCaaS, UCaaS, or CX modernization. Take the SMB readiness assessment if you are deciding where AI should start across the whole organization. Some clients complete both.

What happens after I complete an assessment?

You get a scored result with prioritized recommendations. If you want to go further, we translate the findings into a KPI baseline, a vendor-neutral shortlist, and a phased roadmap — with all commercial arrangements disclosed up front.

Prefer to talk it through first?

We are an OpenAI Select Partner and a vendor-neutral advisory firm. Every commercial arrangement with a technology partner is disclosed up front and never drives a recommendation — a fee-only engagement is always available.

Schedule a consultation See how engagements work