Free · Self-service · Review call included

Find Your Best AI Opportunities

The AI Opportunity Assessment is the easiest entry point for leaders who know AI could help but are not sure where to start. Choose the self-service assessment closest to your needs and establish a practical, vendor-neutral baseline before selecting technology.

Start here

AI Opportunity & Readiness Assessment

Start here. A plain-language assessment for growing, regulated, and mission-driven organizations that identifies where AI could create the most measurable value and what has to be in place before scaling.

We start with your business, not a product. Before any tool is selected, the assessment looks at the foundation that makes AI work — strategy, data readiness, custom development, automation, integration, governance, security, and the expertise to make an AI idea actually work.

The governance questions are grounded in the EU's seven Trustworthy AI requirements, and we measure the gap between what you recognize as important and what's actually in place.

Best for:
Any organization deciding where AI should start — growing businesses, regulated and mission-critical organizations, and nonprofits
Time:
About 5–7 minutes

What it covers

  • AI opportunity discovery across customer, operational, and administrative work
  • Workflow automation, document-heavy processes, and reporting
  • AI agents and where human oversight is required
  • Customer experience and contact center modernization
  • Talent, leadership alignment, budget, and timing
  • Data readiness, automation, and system integration
  • AI governance mapped to the EU's seven Trustworthy AI requirements

A personal advisor review call. After you submit, an AI Transformation Advisor reviews your responses and walks you through your prioritized AI opportunities, your readiness gaps, and a recommended next step — with no obligation.

Specialized deep dive

AI, Contact Center & Communications Assessment

A KPI-first, compliance-aware baseline of your contact center and communications stack — before you shortlist a single vendor.

Best for:
Government, healthcare, education, utilities, and financial services teams modernizing CCaaS, UCaaS, or CX
Time:
About 12 minutes

What it covers

  • Current KPIs: AHT, wait time, first-contact resolution, deflection
  • Channel coverage and self-service maturity
  • Platform architecture: CCaaS, UCaaS, CPaaS, CRM integration
  • AI capability fit — agent assist, virtual agents, agentic workflows
  • Compliance requirements: FedRAMP, HIPAA, FERPA, NERC CIP, PCI-DSS, GLBA

What you get: A scorecard with your baseline KPIs, capability gaps, and the vendor criteria that actually matter for your requirements.

Assessment FAQs

What assessments does Changing Expectations offer?

Start with the AI Opportunity & Readiness Assessment — it covers every organization type in 5–7 minutes. A second, specialized AI, Contact Center & Communications Assessment goes deeper on CCaaS, UCaaS, and CX modernization.

Are the assessments free?

Yes. The AI Opportunity & Readiness Assessment is free and self-service to complete. After you submit, your responses are reviewed by an AI Transformation Advisor and you receive a personal review call to walk through your prioritized opportunities, readiness gaps, and recommended next step — with no obligation.

Which assessment should I take?

Take the AI Opportunity & Readiness Assessment first — it works for growing, regulated, and mission-driven organizations. Add the contact center assessment only if CCaaS, UCaaS, or CX modernization is already a named priority.

What happens after I complete an assessment?

After you submit the AI Opportunity & Readiness Assessment, an advisor reviews your responses. You then get a personal review call covering your prioritized AI opportunities, readiness gaps, and a right-sized next step. You can book your review time right after the assessment, or reply to the confirmation email with a couple of times that work. If you want to go further, we translate the findings into a KPI baseline, a vendor-neutral shortlist, and a phased roadmap — with all commercial arrangements disclosed up front.

Prefer to talk it through first?

We are an OpenAI Select Partner and a vendor-neutral advisory firm. Every commercial arrangement with a technology partner is disclosed up front and never drives a recommendation — a fee-only engagement is always available.